DPHA Manufacturer Benefits


DPHA offers benefits that help manufacturers improve staff, business operations and marketing practices.

Improving Staff

• DPHA Education Program a 13 volume education program combining product knowledge with sales training. An outstanding tool to train new staff and customer service personnel.
• DPHA Employee Assessment.  Employs the DISC method to help evaluate potential staff members to ensure that they are the right fit for your organization.
• DPHA Employee Assistance Program A tool to cost-effectively provide employees with assistance beyond the expertise of supervisors.
  
  Improve Business Operations

• Document Exchange Model employee handbooks, job descriptions and business management guides.
• Order Status Innovative technology tool to help showrooms, manufacturers and manufacturer representatives improve customer service. An easy-to-use program, Order Status provides a single location for showroom staff to quickly determine the delivery status of a particular order from any participating manufacturer.
• Price List An online compendium of manufacturer price lists that are only available to DPHA dealer members.
• Data Standard  DPHA's first voluntary data standard provides a uniform framework for pricing information that can be used by almost every point of sale, inventory, account, product management and ordering systems.
• Rep Resume A compendium of qualifications of DPHA representative agency members.
• Conference A must attend event for manufacturers that sell and/or import decorative plumbing and hardware.  
• Product Showcase The DPHA Product Showcase provides quality face-to-face opportunities for manufacturers to educate showrooms, for showrooms to detail expectations, shortcomings and opportunities for improving sales and relationships and for representatives and manufacturers to have an opportunity to be a fly on the wall and hear what's important to their customers and why.  Manufacturers showcasing products are encouraged to present prototypes, new products and newer lines.
  
  Improve Marketing
  

• Message Brochures DPHA Message brochures help to differentiate DPHA member showrooms form other entities that are simply in business to take orders. Each message has a consistent theme that is constantly reinforced:  DPHA members create value for their customers and clients by capitalizing on experience and expertise to identify products that meet consumer needs.
• DPHA Logo to be used on product literature, stationery, display ads and other marketing media to show your company’s affiliation with the largest and most successful decorative plumbing & hardware organization in the world.
  
  Manufacturer Membership Application