The Decorative Plumbing and Hardware Association has taken our education program to the next level with DPHA University.  DPHA University offers the nation's only modular-based education program for showroom staff and others involved in the specification and sale of Decorative Plumbing and Hardware products. This program combines explanations of the technical and performance superiority of products featured in decorative plumbing and hardware showrooms with guidance to improve sales skills.

DPHA University is designed to:

  • Create an avenue for DPHA industry professionals to continue to hone their craft
  • Recognize individuals that continue to expand their knowledge of our industry
  • Recognize companies that promote continuing education for their employees
  • Promote recognized professionals & their companies throughout the industry 

How it works:

  • Courses are broken into three categories:
    • Bathroom & Kitchen - 12 courses
    • Hardware - 6 courses
    • General Knowledge - 4 courses 
  • In this first phase of DPHA University, you will find a course for each of the 22 manuals, followed by the course assessment.    
  • A score of 90% is required to pass, and questions are selected from a pool and will show in random order.  Participants may retake the test until they pass, and the questions will pull from the pool in random order with each retake.  
  • At the completion of each category, you will receive a certificate.  Once all categories and courses are completed, you will receive a graduate badge that you can use as you please.  The badge will also be added to your profile on DPHA.net. 
  • DPHA University is available to all DPHA member professionals.
  • In phase two, expected to roll out in 2023, the manuals will be broken into micro-learning modules with assessments at the end of each module.  Videos and other forms of learning will be added in future phases as well.

Cost

$150 annual fee per associate

Register for Program

**All participants must have a login to our website to access the program. If the participant does not currently have a login to the website, their manager can create one here.  Managers, if you do not see the ability to add staff through the above link, please reach out to DPHA Staff.

Already registered?  Access DPHA University here.

Hear From Our Members:

"We use the Recognition Program as a core aspect of our onboarding process. It is especially helpful for people new to the industry all together, as it's a nice overview of plumbing for them. We love the helpful tools regarding terminology and critical questions to consider when selling that are in each manual."
Dawn Kane
Best Plumbing Tile & Stone


"We feel our showroom staff is better prepared to engage with homeowners and building industry professionals because they understand the fundamentals. Our knowledge is deeper than the aesthetic level on selections and we can put our customers at ease by explaining how and why. This knowledge and confidence starts with completing the DPHA program.
Emma Coward
ProSource, LLC