Melissa Dell

As Manager, Customer Success and Implementation at Unilog, Melissa Dell leads onboarding for CX1 Showroom, CX1 Essentials, and CX1 SPEX Builder clients. She designed Unilog’s onboarding program, including the SOPs, client intake forms, and launch checklists her team runs on, plus AI tools that turn signed contracts into onboarding documents and Power Automate workflows that build client folders automatically. She also restructured the client knowledge base into a self-service library and designed a customer health scoring model to flag at-risk accounts. The result: launch times cut from 90 to 150 days down to 45 to 90, and 38 clients onboarded in 19 months. As a former Marketing Director and Showroom Consultant at Buffalo Plumbing Showroom, Melissa brings a showroom operator’s perspective to every launch.