Customer Solutions Specialist @ Accurate Lock and Hardware

Posted By: Tarra Del Chiaro Job Board,

Customer Solutions Specialist

Accurate Lock and Hardware | Stamford, CT 06902


About Accurate Lock & Hardware:

Accurate Lock & Hardware fuses old-world craftsmanship with modern technology to create architectural hardware products of uncompromising quality for the entire door. From concept to manufacturing, all Accurate products are proudly made entirely in the USA.

Job Description:

Accurate Lock and Hardware is looking for someone to join our customer solutions team. In this role, you will communicate with customers via phone and email, help determine their requirements, process purchase orders, provide quotations, check on order status and expedite orders. You will be part of a team that provides customer service and support for a wide array of products to a network of showroom and contract hardware distributors, OEM accounts, architects, designers and specifiers.

Key Responsibilities:

  • Be knowledgeable about our product offering
  • Field general phone calls regarding product inquiries, order status, technical support, quotation requests, etc.
  • Provide quotations with price and lead times
  • Interact with customer base via email
  • Emphasize and highlight our product features and key benefits
  • Answer questions about our products
  • Apply product knowledge to the customers’ applications
  • Collaborate with colleagues on many levels
  • Help customers troubleshoot products

Requirements:

  • Positive attitude, especially when interacting with other customers
  • Ability to multi-task and work on multiple projects at a time
  • Attention to detail, problem solving and communication skills
  • Solution-based mindset
  • Aptitude for simple math including fractions and decimals
  • No industry experience is necessary, diverse backgrounds are welcome.

At Accurate, we believe if you can dream it we can make it. As the leading manufacturer of locks and custom and bespoke architectural hardware, we solve problems every day for some of the most important doors in the world. Team members are self-starters who embrace the opportunity to be part of a fast-paced, growing business that fuses modern-day technology with old-world craftsmanship to offer luxury hardware products. 

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