How to Have the Hard Conversations

Wednesday, August 28, 2024
2:00 PM - 3:00 PM (EDT)
Category: Tools for Improving Your Business

Join us for "How to Have the Hard Conversations," an insightful webinar focused on customer support and communication in the decorative plumbing and hardware industry. This session will cover essential topics such as effective communication for manufacturers, reps, and dealers in guiding end users through product installation, usage, and maintenance. We'll delve into best practices for seamless cooperation among stakeholders to resolve technical issues, manage warranty claims, and handle return goods authorizations (RGAs). Additionally, we will address the dynamics between showroom and internet pricing, managing customer expectations regarding lead times, and efficiently handling special order items and cancellations. Don't miss this opportunity to enhance your customer service skills and streamline your support processes for a better customer experience.

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Kymberly Glazer

Kymberly Glazer

Director of Marketing & Sales, DPHA