To compete in today’s market, wholesale distributors are looking to create exceptional customer experiences. They understand that satisfying customers sustains loyalty and leads to consistent new business, but to deliver on that promise they need better tools that can minimize manual... Continue Reading
The Bravo team proudly attends the DPHA conference each year. It’s a great time to strengthen our connections with industry partners, clients, vendors and sales representatives, while sharing and learning best practices, trends, and actionable techniques to grow. As a longtime technology... Continue Reading
I am often asked why I go to the DPHA conference? What is it about? My first response has always been, how can you not be there! For this, I need to go back to where this all started for me. In early 1999, my future business partners and I sat in a restaurant and over some good food and... Continue Reading
I’m going to New Orleans this year, are you? I am looking forward to spending a weekend with my business partners, friends, and colleagues and getting a leg up on my competition with all of the educational sessions. I love our conference; it’s always a happy mix of business and... Continue Reading
Attending conference as a sales rep is a great experience and my favorite networking event of the year. It’s one of the only industry forums where you can meet with your peers, discuss common issues and successes, and learn how to apply their best practices to your agency. I’ve... Continue Reading
The manufacturers I prefer to connect with make our relationship pleasant and conflict free. They have knowledgeable staff, an excellent technical division, and are available when called. I wish all manufacturers followed suit. One way to make our relationship work is with an easy to navigate... Continue Reading
Some people are more creative than others, and you may wonder why you can’t be as cutting edge or your showroom be more innovative. The first step is to understand the traits teams must have to constantly innovate. The most consistently creative teams are motivated by the work itself. They... Continue Reading
While working in the same showroom for several years, I have been fortunate to meet various sales representatives. The ones I have formed relationships with stand out for similar reasons. One way to get my attention in the showroom is to acknowledge me. I know this sounds simple, but there... Continue Reading
The medical community constantly advises Americans to sleep more and more soundly. Easier said than done for many. And when you and your team members don’t get enough sleep, what is the typical remedy? Coffee. Unfortunately, caffeine, while offering short-term pick-me-up benefits, is not... Continue Reading
There is a reason that the opposite of play is work. And when the work is more taxing and challenging, most of us are likely to put off projects that need to get done. Why do something now that you can put off to last minute, right? A primary reason why we procrastinate, writes social... Continue Reading
ICFF took place this week in NYC, and several of our members were there. Feedback was that our members were impressed by the New York area showroom attendance, as well as that of the New York design community. The smaller footprint of the show and the grouping of vendors helped to create a... Continue Reading
A lesson many decorative plumbing and hardware showrooms learned from sheltering in place during COVID 19 is that coming to the showroom every day may not be necessary for your team to be productive. Continue Reading
